Contact

Talk to a human

A real person reads every message.

Stuck mid-lesson, wondering about a charge, or want us to delete your data? This page has the fastest route to the right place. We answer most messages within a few hours on weekdays.

How to reach us

WhatsApp support

The fastest option, and the same place you learn. Best for anything about your lessons, your plan, or your account.

Message us on WhatsApp

Support email

Best for billing, refunds, data requests, and anything that needs an attachment or a written record.

support@polyato.com

Partnerships and press

Schools, companies, creators and journalists: tell us what you have in mind and we will come back to you.

hello@polyato.com

Common requests

Billing, refunds and cancellations

Subscriptions are handled by Paddle, our merchant of record, so charges appear under their name on your statement. Email support@polyato.com from the address you paid with and we will sort it out. Premium comes with a 30-day money-back guarantee and you can cancel at any time.

Privacy and data deletion

Ask us to export or delete your account and chat history at support@polyato.com and we will action it. The privacy policy sets out exactly what we store, why we store it, and how long we keep it.

Something is not working

Tell us what you sent, what Polly replied, and roughly when it happened. A screenshot from the WhatsApp thread helps us the most, because it shows the exact message pair that went wrong.

Changing your language or settings

Most settings, including your learning language, level and reminder frequency, can be changed inside the chat itself: send /menu to Polly and pick Settings. Message us if something will not save.

When to expect a reply

We aim to reply within a few hours on weekdays, and within one business day at weekends. If you have not heard back after two business days, please send a follow-up: it means something went wrong on our side, not yours.

Company details

Polyato is an AI language-learning service delivered entirely through WhatsApp, used by more than 12,000 learners across 84 languages. Support enquiries: support@polyato.com. Partnerships, press and everything else: hello@polyato.com. Payments are processed by Paddle.com Market Ltd, acting as merchant of record.