Terms of Service - Polyato

Terms of Service

Last Updated: May 12, 2025

Welcome to Polyato! These Terms of Service ("Terms") govern your use of Polyato ("we," "us," or "our"), including any related services, features, and content provided by or through our language learning bot on WhatsApp (the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use the Service.

1. Description of the Service

Polyato is an AI-powered language learning tutor integrated directly into WhatsApp, designed to help users improve their language skills through realistic conversations, personalized feedback, and interactive activities. Accessible via WhatsApp messaging, Polyato enables users to practice speaking, listening, and grammar correction without needing to download a separate app. An active WhatsApp account is required to use the Service.

2. Eligibility

By using the Service, you represent that you are at least the age of majority in your jurisdiction or have the consent of a parent or legal guardian. If you do not meet this requirement, you must not use the Service.

3. Account Registration and Security

(a) Account Setup: To use the Service, you may be required to register and provide certain information. You agree to provide accurate, current, and complete information.

(b) Account Credentials: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to promptly notify us of any unauthorized use or suspected breach of security.

4. Subscription and Fees

(a) Subscription Model: Polyato operates on a monthly subscription basis, granting you access to premium language learning features and content.

(b) Free Trial: We may, at our discretion, offer a free trial period. The duration and terms of any free trial will be communicated at the time you sign up.

(c) Recurring Billing: By subscribing to our Service, you authorize us or our third-party payment processor (Paddle) to charge your chosen payment method the applicable monthly subscription fee on a recurring basis, unless you cancel before the next billing cycle.

(d) Pricing Changes: We may change our subscription fees at any time. If we do, we will provide reasonable advance notice, and the new rates will become effective at the start of the next billing cycle. If you do not agree with the new pricing, you must cancel your subscription before the next renewal.

5. Payment Processing

(a) Payment Processor: We use Paddle as our third-party payment processor. By providing your payment information, you agree to Paddle’s Terms of Service and Privacy Policy, available at https://www.paddle.com/.

(b) Billing Information: You must provide current, complete, and accurate payment information. If your payment information changes, you must promptly update your account details to avoid interruption in Service.

(c) Order Processing: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Cancellation and Refund Policy

(a) Cancellation: You may cancel your subscription at any time by following the cancellation procedures provided within the Service or contacting our support team. Cancellation will take effect at the end of the current billing cycle, and you will retain access until that period expires.

(b) Refunds: If you are unsatisfied with the Service, you may request a refund for the current billing period. Refund requests are processed through Paddle, our payment partner, in accordance with their refund policies. To initiate a refund, you must submit your request in writing via our support channel at support@polyato.com within a reasonable timeframe. We offer a 30-day money-back guarantee as part of our refund policy.

7. Intellectual Property

(a) Our Content: All content, materials, features, and functionality (including text, graphics, designs, logos, and intellectual property) are owned by or licensed to Polyato and are protected by applicable intellectual property laws.

(b) License to Use: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.

(c) Restrictions: You agree not to reproduce, distribute, modify, create derivative works from, or publicly display any portion of the Service without our express written permission.

8. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understand our Privacy Policy, which is incorporated into these Terms by reference.

9. User Conduct

You agree not to:

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POLYATO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, RESULTING FROM YOUR USE OF THE SERVICE. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE DATE THE CLAIM AROSE.

12. Indemnification

You agree to defend, indemnify, and hold harmless Polyato and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

13. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Your continued use of the Service after such changes have been posted constitutes your acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Bosnia and Herzegovina, without regard to its conflict of laws provisions. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the courts of Bosnia and Herzegovina. You consent to the personal jurisdiction of such courts and waive any objections to jurisdiction or venue.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Polyato regarding the Service and supersede any prior agreements, understandings, or representations, whether written or oral.

17. Contact Information

If you have any questions about these Terms, please contact us at: